How can I be removed from your catalog
mailing list?
Please click on the Customer Service link and send an e-mail to us with the
name and address where the catalog is mailed. You may also call us at
800-762-7145.
Yes, you may have your item wrapped for a charge of $4.95 each item. You will be given the option at checkout, to select which if any of the eligible items in your order you would like gift wrapped/gift messaged. We're sorry, but
oversized items are not eligible for gift wrap service.
Our sales representatives are here to serve you seven days
a week. Call us toll-free at 800-538-6340 Monday - Friday between 9am and 9 pm
ET, Saturday and Sunday from 10am and 8 pm ET. Please have your credit card and
order form handy. Our Customer Service Representatives are here Monday - Friday
from 9am to 6pm EST at 800-762-7145.
Ordering is as easy as 1,2,3! You may order online anytime at barronscatalog.com. Simply click and order. By phone Toll Free: 1-800-538-6340. By mail or fax: fill out the order form and mail to: Barrons Catalog, P.O. Box 994, Novi, MI 48376-0994 or FAX to: 1-800-523-4456.
Barrons carries online all the items featured in our catalogs plus a full
line of tabletop, collectible, giftware and home decor items including such
manufacturers as M.I. Hummel, Lenox, Waterford, Wedgwood, Vera Wang, Swarovski,
Belleek, Armani, Department 56, Royal Doulton, Oneida, Lladro, Howard Miller,
Fitz and Floyd, Arthur Court Designs, Wilton Armetale, Bovano of Cheshire, San
Francisco Music Box Company and many more!
Some items on our site may be personalized. For accuracy purposes, Birth Plates require a personalization form filled out by the customer, and returned to our Customer Service Department prior to our placing the order with the manufacturer. Customer Service will mail or fax a personalization form to you
for this information after the order has been placed. Should you prefer fax, please let Customer Service know either by email or phone.
Either call us at 800-762-7145 or send an e-mail through the Customer Service
link. Please be sure to include the order number, your name and zip code.
Barrons makes every attempt to avoid errors in pricing and product
information. But, mistakes can happen. We apologize for any inconvenience our
errors cause you, and reserve the right to correct them. Area rugs patterns may vary slightly according the shape and dimension. Lamps are photographed with shades illuminated. All sizes are approximated.
You will be able to view all orders placed after 04-06-09 on our new site. Orders placed on or prior to 4-06-09 will not be available in history. Should you require assistance with an order placed 4-6-09 or prior, please contact Customer Service at 800-762-7145 or send email.
Yes, this can be done during the checkout process, or by clicking on the
account link. Personal information can be stored which will make future online
purchases fast and easy.
If I send a gift will the gift recipient know
how much I paid for it?
We do not include pricing on the packing slips shipped to gift recipients.
Included is an itemized list of the product shipped, the name and address of the
purchaser and a gift message if requested.
What does 18/10 and 18/8 in stainless
flatware mean?
18/8 and 18/10 refer to the components of the alloy, not to the weight. 18/8
is 18% chromium (which gives strength and stain resistance) and 8% nickel for
luster and long lasting finish. 18/10 has a higher nickel content. 18/8 has been
the industry standard in stainless flatware.
How do I care for my crystal stemware and
glasses?
On a microscopic level, crystal glasses and stemware have a courser and more
porous surface than ordinary stemware and glasses. The coarser surface helps to
release and enhance the special aromas of wines, spirits and teas. That's why
crystal stemware and glasses are so highly valued by most wine drinkers.
However, a crystal glass is softer and more delicate on the surface than an
ordinary glass. Therefore, it's easily scratched. Even dust can act as an
abrasive and cause scratches.
Mouthblown or Handblown Glasses.
Mouthblown or handblown glasses often have small air bubbles - you can see them
if you hold a glass up to strong light. They may also have so called flow lines
and chill marks, which are indentations on the surface of the glass. These are
not flaws in the glass, but inevitable in a mouth blown or hand blown glass -
signs telling you that the glass is hand made. Even fine quality crystal may
have air bubbles, chill marks and flow lines
Much Crystal contains Lead
Oxide. The lead oxide increases the density of a glass thus making it more
clear, reflective and brilliant (prism of color reflected by light). However,
environmental restrictions on the use of lead have led to the development of
lead free crystal that's just as good as the original lead crystal. Today you
may find both lead and lead free crystal stemware and other
glassware.
Crystal. Because fine crystal and glassware require the
gentlest of care to maintain their brilliance and integrity for years to come,
we strongly recommend the following:
Wash your fine crystal and glassware
by hand in moderately hot water with a mild lemon detergent and 1/4 cup ammonia
(to prevent spotting).
Rinse in clean water and air dry on a rack.
Cleaning the crystal in an automatic dishwasher may cause the crystal to lose
brilliance; we recommend you avoid this. However, if the fine crystal and
glassware must be machine washed, please follow these precautions:
-Do
not machine wash metal-accented crystal.
-Use your dishwasher's "fine
crystal and china" setting. Because even the mildest brands of automatic
dishwashing detergent are abrasive, use only half the recommended
amount.
-Lower the top dishwasher rack, if possible, to accommodate the
height of your crystal, paying special attention to your stemware.
-Make
certain to space your crystal stemware on the rack so the pieces do not touch
one another, since vibration during the washing and rinsing cycles can chip or
crack the crystal.
-For dishwashers without a "fine crystal and china"
setting, turn on the "air-dry only" cycle and open the door to allow your
crystal to air dry.
Remember that fine crystal and glassware can crack or
break when subjected to extremes of hot and cold. Before putting very warm food
or liquid into a crystal container, we recommend you preheat the crystal with
moderately hot tap water. Do not pour cold beverages into a pitcher or bowl
that's just been washed with hot water. Likewise, do not wash a crystal piece
that's just come out of the refrigerator; allow it to warm to room temperature
first.
Clean vases and decanters by filling them half-full with
moderately hot water, a small amount of mild detergent, two tablespoons of white
vinegar or ammonia and 1/2 cup uncooked rice. Swirl the rice around for a few
minutes to remove residue. Rinse well with moderately hot water and air dry,
upside down, on a rack.
Remove more stubborn stains by filling the
container with warm water and dropping in a denture-cleaning tablet; let it sit
until the stain disappears.
Do not clean your fine crystal and glassware
with scouring pads or abrasive cleaners.
Always store your stemware
upright to help prevent chipping.
Our staff takes pride in striving for perfection in getting your order to
you. If you are not completely satisfied with any item, you may return it for a
full merchandise refund within 30 days. Gift certificates and exchanges are also
available. No returns on seasonal, personalized, or dated merchandise. We
do not accept returns or exchanges on sterling flatware, all sterling sales are
final. All other types of flatware must be returned in the original plastic
protective sleeves to avoid damage.
Yes, you can. Please provide the order number and the name and zip code of
the purchaser along with your name, address, credit card number and expiration
date or a check if there is a balance due.
Wrap the item(s) in its original packaging, and follow these simple
steps:
1. Contact our Customer Service department toll free at 800-762-7145. Our
staff is available Monday - Friday, 9:00 am - 6:00 pm EST. YOU MUST CONTACT
CUSTOMER SERVICE TO RETURN ANY PRODUCT. A Return Authorization Code will be
issued for this return.
2. Complete the paperwork on the back of the packing slip which comes with
the order. You must include your Return Authorization Code on this form and on
the return label. Items returned without the Authorization Return Code will be
refused at our warehouse and returned to you.
3. For your security, please return your item with an insured carrier (e.g.
FedEx, UPS, USPS Parcel Post) and retain a receipt for your records. Lost or
damaged merchandise will not be refunded.
Barrons shipping charges are based on the total value of merchandise shipped.
We do offer free shipping on select items noted in the catalog. The following
standard shipping charges apply to ground shipping. Express, Two-Day Air and Next-Day Air shipping is also
available. Standard rate and additional surcharge applies to all items if expedited shipping is selected. This includes items that may normally ship free, as free shipping applies to standard shipping only.
Heavy or oversize items are subject to a surcharge in addition to the standard shipping and handling charge, as they fall outside the normal size restrictions for standard shipping.
Direct Shipped Items are shipped direct to you by our manufactuerer. Some of these items are shipped by freight carrier only. These items cannot be shipped outside the 48 contiguous states. Please allow 2-6 weeks for delivery. The freight carrier will contact you directly to arrange the delivery time, so you must provide a telephone number. Additional charges may apply for missed appointments, special requirements (such as difficult-to-access areas and multiple floor placement), and delivery refusals.
Damaged Deliveries
If an item is received damaged, please notify our Cusetomer Service Department within 24 hours so that a claim can be processed. Please hold the original carton and damaged merchanise for inspection; otherwise no claim, replacement, or refund can be honored. If the original packaging shows obvious damage, refuse delivery and contact customer service immediately.
Restocking fees:
A 15% restocking fee will be assessed on all returned rugs. A 20% restocking fee will be assessed on returned merchandise that ships via freight truck.
Delivery refusal for any reason other than damage or mis-shipment may result in a 25% handling fee.
Ground delivery for in-stock merchandise is 7-10 business days. Two Day Air
is two business days (orders must be placed by noon ET Monday - Friday to be
shipped the same day). Next Day Air is one business day (must be placed by noon
ET Monday - Friday to be shipped the same day).
